Top 10 Twilio Alternatives
This article will explore ten of the best Twilio alternatives. The list includes names like Vonage, MessageBird, One Signal, Plivo, etc.
Twilio has been one of the most exciting additions to the business communications industry. It enables over 40,000 businesses to add communication capabilities to their digital deployments in the form of text, voice, and video, serving some of the industry leaders like Netflix, Lyft, Airbnb, Instacart, etc.
Companies across numerous industries can implement more engaging customer experiences into their daily operations and gain a substantial competitive edge in their niche.
That said, Twilio is not the only customisable communications solution available in the market. For developers looking for Twilio alternatives, provided below are alternatives to Twilio that are regarded as some of the top communications platforms as a service (CPaaS) offerings that feature a robust API structure for maximum performance.
Twilio identifies as a customer engagement platform that is used by developers and organisations to create powerful, unique, bespoke experiences for their customers. The services are built on top of the Twilio Super Network, which is essentially a web of connections that strengthens and unites the internet and telecommunications infrastructure.
The CPaaS implementation has dedicated APIs for various communication channels, which include but is not limited to SMS, MMS, Voice, Video, WhatsApp, and Email. Twilio also provides developer credentials for IT teams to optimise the backend without changing the codebase of their implementation.
Since its launch in 2008, Twilio has consistently added new tools to its line-up that spans the entire customer lifecycle. This means that developers can implement dedicated tools for marketing, sales, customer service, etc., to take their digital marketing game to the next level.
Some of the top tools include the marketing omnichannel Twilio Engage, the CRM integration Twilio Frontline, and the cloud contact centre Twilio Flex that is used by Lyft to deliver beyond exceptional UX.
Top 10 Alternatives to Twilio
Here are ten of the best alternatives that are similar to Twilio.
Vonage is one of the oldest and most popular business cloud communications providers in the market, offering a suite of cloud communications and calling plans for residential customers and SMEs.
For enterprise use, it offers two unified communications platforms which integrate various communications channels and allow businesses to connect with various CRM tools. Vonage’s offerings rely on their private MPLS network and consistent broadband-ISP uptime and compatibility.
MessageBird is a widely renowned cloud communications provider that enables the top organisations around the world with the APIs and other tools required to build highly personalised communication solutions.
The platform manages all the preferred communications channels like SMS, Voice, email, WhatsApp, Instagram Line, etc., centralising all conversations in a singular thread on a shared inbox for advanced personalisation.
OneSignal is a comprehensive customer management and engagement platform that offers a powerful, multichannel communications solution with support for mobile and web push notifications, in-app messaging, email, SMS, etc.
It is one of the most feature-rich solutions on this list, offering various elements like real-time reporting, intelligent customer segmentation, A/B testing, etc. OneSignal SDKs are open-source and developers can access every component of the tool using dedicated APIs.
Plivo is a cloud-based API platform that enables businesses to interact with their customers on a global scale. The enterprise-grade communications platform works on top of a cloud-based carrier network that provides connectivity to over 190 countries worldwide.
Plivo’s latest offering Contacto is an omnichannel contact centre for B2C customer service teams that combines legacy and emerging customer service channels and natively supports voice and CRM integrations.
Bandwidth is an enterprise-grade cloud communications solution that allows organisations to add powerful communications capabilities to their web and mobile deployment using its own tier-1 carrier network.
Since they own their own network, Bandwidth can provide superior quality calls, control over the deployments, and insights into messaging deliverability. Every Bandwidth component, from ordering a phone number to making an emergency call can be integrated into the final deployment using dedicated and powerful APIs.
Telnyx identifies as an all-in-one communications platform that offers developers real-time, carrier-grade voice, data, and SMS capabilities. It maintains an international, private IP network that grants the users extraordinary control over their communications.
With Telnyx, developers get dedicated voice APIs for building sophisticated and responsive experiences, messaging APIs to send SMS and MMS automatically, WhatsApp APIs to leverage social media for advanced reach, and much more.
Sinch is a Sweden-based cloud communications platform that allows developers and organisations to extend bespoke customer engagement with easy to use, programmable voice, video, SMS, and verification tools.
With personalised campaigns and powerful AI chatbots and voicebots that can run on every mobile messaging channel, organisations can take boost customer engagement.
TextMagic is a unique SaaS-based, A2P text message marketing software that can be used by SMEs to connect with their audience using two-way texts, online texts, gateway SMS, and distribution lists.
The comprehensive platform can be used to send notifications, alerts, reminders, confirmations, and run SMS marketing campaigns in over 190 countries around the world. TextMagic is now used by over 30000 users to access more than 1000 mobile networks around the world.
Infobip is a Croatian telecommunications company that operates a full-stack CPaaS service with private cloud infrastructure. It serves both mobile network operators and SMEs, allowing its users to optimise the messaging journey dynamically by controlling the entire tech stack.
Organisations can extend their customer engagement strategies to incorporate multiple channels like RCS, SMS, WhatsApp, voice, email, and other popular chat apps.
Simple Texting is a unique all-in-one business text messaging service that allows enterprises to send and receive texts using phone numbers, 6-digit shortcodes, or a new local number.
The platform makes it easier to run SMS marketing campaigns and engage customers one on one with the help of advanced features like segments, scheduled texts, text to win contests, autoresponders, etc.
When searching for viable Twilio alternatives, users need to look out for a few important features. In addition to cost-effectiveness, the CPaaS implementation should offer coverage in multiple countries along with free messaging, in-app voice and texting capabilities, message personalisation, and software and plans that can be scaled to meet increased demand later in the stage.
If you are unsure about which communications platform to use for your next project, consider getting in touch with one of the leading app hosting companies for more information on various CPaaS implementations and which Twilio competitor will best serve your requirements.
What is Twilio?
Customer engagement platform based out of San Francisco.
What are the core features of Twilio?
– Contact Center
What are the Twilio alternatives?
– One Signal
– Simple Texting